1. Introduction
Welcome to NIVE Stitch Studio.
NIVE Stitch Studio respects your privacy and is committed to protecting the personal information you provide when you visit our website, contact us, submit an enquiry, or place an order.
This Privacy Policy explains how we collect, use, store, and protect your information when you interact with NIVE Stitch Studio, including through our website, Shopify store, Instagram, Facebook, and Meta Lead Ads.
2. Information We Collect
When you contact us, submit an enquiry, or place an order, we may collect information such as:
- Name
- Mobile/WhatsApp number
- Email address
- Location or delivery address
- Preferred dress size
- Dress/design requirements
- Reference images or photos you voluntarily send to us
- Order and product information
We may also receive information through forms or enquiries submitted through Facebook or Instagram/Meta Lead Ads.
3. How We Use Your Information
We may use your information to:
- Respond to your enquiry
- Understand your dress or stitching requirements
- Provide prices and product information
- Confirm and process orders
- Arrange delivery or pickup
- Contact you regarding your enquiry or order
- Provide customer support
- Improve our products and services
- Send promotional or marketing communications where permitted
We collect only information that is reasonably necessary for these purposes.
4. Meta Lead Ads
If you submit your information through a Facebook or Instagram Lead Ad, the information you provide may be received by NIVE Stitch Studio so that we can contact you regarding your enquiry.
We may use the information submitted through Meta Lead Ads to respond to your request, discuss dress designs and stitching requirements, provide pricing, and assist with placing an order.
5. Shopify
Our online store is operated using Shopify. When you browse our store or place an order, Shopify may process information required to operate the online store, checkout, payments, and related services.
Shopify's own privacy practices are described in its Privacy Policy.
6. Sharing of Information
We do not sell your personal information.
We may share necessary information with service providers who help us operate our business, such as:
- Shopify and related service providers
- Payment service providers
- Delivery/courier partners
- Technology or communication service providers
- Advertising platforms such as Meta, where applicable
- Government authorities or other parties where required by law
We only share information when reasonably necessary for the relevant business or legal purpose.
7. Payment Information
When you make a payment through our online store, payment information may be processed by the applicable payment service provider.
NIVE Stitch Studio does not intend to store your complete debit/credit card details on our own systems.
8. Cookies and Website Technologies
Our Shopify website may use cookies and similar technologies to operate the website, remember preferences, understand website usage, improve our services, and support advertising or analytics.
The use of cookies may depend on the settings and services enabled on our Shopify store.
9. Data Security
We take reasonable steps to protect the personal information we receive from unauthorized access, misuse, alteration, disclosure, or loss.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, and complying with applicable legal requirements.
11. Your Privacy Choices
You may contact us to:
- Ask what personal information we hold about you
- Request correction of inaccurate information
- Request deletion of information where applicable
- Ask questions about how your information is being used
- Withdraw consent where applicable
Some requests may be subject to applicable legal or business requirements.
12. Marketing Communications
If you provide your contact information and request information about our products or services, we may contact you regarding your enquiry.
Where required, we will provide appropriate options to stop receiving promotional communications.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable requirements.
The updated version will be posted on this page with a revised Last Updated date.
14. Contact Us
If you have questions about this Privacy Policy or want to make a privacy-related request, please contact us:
NIVE Stitch Studio
Website: nivestitchstudio.in
Email: nivestitchstudio@gmail.com